SMS Consent and Call-Back Messaging

Public disclosure of how call-initiated opt-in works for missed-call text-back messages at dental practices using CallFlow Dental.

Program overview

CallFlow Dental enables participating dental practices to send automated missed-call text-back messages. Text messages are sent on behalf of the dental practice that uses CallFlow Dental, not for unrelated marketing by CallFlow Dental LLC.

In typical use, the first message after a missed call includes the practice name, a brief apology for the missed call, and a link to schedule online. Messages are transactional follow-ups related to the caller's inquiry, not promotional marketing.

Call-initiated opt-in workflow

This campaign uses one opt-in method only: the consumer initiates contact by calling the dental practice. There is no SMS keyword opt-in and no website checkbox opt-in for this program.

Step 1 — The consumer calls a participating dental practice's published office phone number regarding dental services (for example, to schedule an appointment or ask a customer-care question).

Step 2 — If the call is not answered, the practice may send one automated text message to the phone number the consumer called from.

Step 3 — The consumer receives a text that includes the practice name, a missed-call apology, an online booking link related to their inquiry, and the disclosures: message frequency varies; message and data rates may apply; reply STOP to opt out; reply HELP for help.

Step 4 — The consumer may reply for scheduling help; further messages are handled by the practice team. The consumer may opt out at any time by replying STOP.

This public page is the opt-in disclosure reviewers and consumers can verify: https://www.callflowdental.com/sms

Example message

Hi! This is [Practice Name] — sorry we missed your call. Book here: [booking link] Msg & data rates may apply. Reply STOP to opt out. Reply HELP for help.

Message frequency

Message frequency varies by practice and interaction. In typical use, you may receive one automated text per qualifying missed call. Additional messages may occur only if you and the practice continue a conversation after you reply.

Message and data rates

Message and data rates may apply. Standard message and data rates from your wireless carrier may apply to SMS you send or receive in connection with this program.

Opt out (STOP) and help (HELP)

Reply STOP to opt out of further automated texts from that practice's use of CallFlow Dental. After a valid STOP, we process the opt-out and suppress further automated texts, except where another message is required by law or permitted for a one-time transactional purpose.

Reply HELP for assistance, contact the dental practice directly, or email support@callflowdental.com.

Privacy, terms, and mobile information

We do not sell or share mobile phone numbers collected for SMS opt-in with third parties for their own marketing purposes.

Privacy Policy: https://www.callflowdental.com/privacy — includes message frequency, states that message and data rates may apply, and states that mobile opt-in data is not sold or shared with third parties for marketing.

Support: support@callflowdental.com