SMS Consent and Call-Back Messaging

Program overview

CallFlow Dental enables participating dental practices to send automated missed-call text-back messages. Text messages are sent on behalf of the dental practice that uses CallFlow Dental, not for unrelated marketing by CallFlow Dental LLC.

In typical use, the first message after a missed call includes the practice name, a brief apology for the missed call, and a link to schedule online. Messages are transactional follow-ups related to the caller's inquiry, not promotional marketing.

How opt-in works

Consumers opt in by calling a participating dental practice's published office phone number regarding dental services. No keyword or web checkbox is required for the initial missed-call text-back.

If you call a participating dental practice and the call is not answered, the practice may send one automated text message in response to your call. The message includes a booking link to help you schedule an appointment related to your inquiry.

If you reply to a message, your reply may be logged for the practice team. Any further responses are handled by the practice through its normal customer-service process and are not automated marketing messages from CallFlow Dental LLC.

Example message

Hi! This is [Practice Name] — sorry we missed your call. Book here: [booking link] Msg & data rates may apply. Reply STOP to opt out. Reply HELP for help.

Message frequency

Message frequency varies by practice and interaction. In typical use, you may receive one automated text per qualifying missed call. Additional messages may occur only if you and the practice continue a conversation after you reply.

Message and data rates

Message and data rates may apply. Standard message and data rates from your wireless carrier may apply to SMS you send or receive in connection with this program.

Opt out (STOP) and help (HELP)

Reply STOP to opt out of further automated texts from that practice's use of CallFlow Dental. After a valid STOP, we process the opt-out and suppress further automated texts, except where another message is required by law or permitted for a one-time transactional purpose.

Reply HELP for assistance, contact the dental practice directly, or email support@callflowdental.com.

Privacy and mobile information

We do not sell or share mobile phone numbers collected for SMS opt-in with third parties for their own marketing purposes.

For full details on how personal information is processed, see our Privacy Policy and Terms of Service.